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Responsible Gaming

On Bitjeli Responsible Gaming — Stay in the game, stay in control

Betting is entertainment — not just about winning. Bitjeli wants you to stay informed and in control at all times. On this page, you'll find out how to set limits, when to take a break, and where to get help if you need it.

18+ Only Responsible Betting
18+
Age Requirement Is Mandatory
24/7
Support Services
5
Protection Tools
30 days
Self-Exclusion Limit
Our Commitment

6 Core Protections in Bitjeli's Responsible Gaming Framework

We are committed to the safety of every member

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once set, it cannot be increased before the period ends — this is the first step toward Responsible Gaming.

Session Time Limit

Decide how long you want to play before you start. You'll receive an automatic alert when your set time is up — an effective way to prevent excessive play.

Cooling-Off Period

Need to clear your head? Take a cooling-off period of 24 hours to 6 weeks. During this time, you won't be able to log in or place any bets.

Self-Exclusion

If you need a longer break, you can close your account from 30 days up to permanently. Bitjeli respects this decision as part of our commitment to Responsible Gaming.

Activity Tracking

View your betting history, win/loss record, and total spend at any time. Stay informed and keep track of whether things are still under control.

Expert Support

If needed, contact the Bitjeli support team directly. Our trained staff are ready to connect you with professional support organizations.

What Is Responsible Gaming and Why Does It Matter

Responsible Gaming means keeping betting a form of entertainment — not a way to solve life's problems. Bitjeli believes every player should know their limits and stick to them. When you bet on our platform, the goal is simple: have fun.

Research shows that most people bet or gamble purely for entertainment. However, for a small number, it can develop into a problem. The core goal of Bitjeli's Responsible Gaming policy is to identify this early and guide members toward the right path.

Remember — losing is a normal part of betting. Chasing losses with more bets is never the answer. Bitjeli will always alert you if your betting patterns start to look concerning.

Recognise the Signs of Problem Betting

There are warning signs that indicate betting is becoming a problem rather than a source of enjoyment. Based on Bitjeli's Responsible Gaming guidelines, ask yourself:

  • Betting more than you can afford to lose?
  • Placing bigger bets to try to win back money you've lost?
  • Hiding your betting from family or friends?
  • Feeling restless or irritable when you're not betting?
  • Tried to cut back on betting but can't?
  • Neglecting other responsibilities — family, work?
Warning Signs
If you identify with more than two of the signs above, use Bitjeli's self-exclusion tool right away or reach out to our support team. Waiting only makes things harder to manage.

How to Use Bitjeli's Protection Tools

Bitjeli has a dedicated protection center in your account settings to support Responsible Gaming. From there, you can easily configure the following tools:

1
Log in to your account

Click the profile icon in the top right corner.

2
Open Settings

Go to the "Responsible Gaming" tab.

3
Choose a Limit

Set your own deposit, session, or bet limits.

4
Confirm

Once your limit is set, a confirmation will be sent to you by email or SMS.

Limits decrease instantly, increases take time
Under Bitjeli's policy, you can lower any limit immediately. However, increasing a limit is subject to a 7-day waiting period — this helps prevent impulsive decisions.

Minor Protection

Bitjeli strictly prohibits account registration for anyone under 18. Age is verified at sign-up, and KYC documents are requested in cases of doubt. Responsible Gaming means keeping minors away entirely.

If there are children or teenagers in your household, make sure parental controls are enabled on your devices. Keep your password secure and never share your login details with anyone.

  • Age verification is mandatory at registration.
  • Additional verification on suspicious accounts.
  • Parental control software is recommended.
  • Immediate account closure upon detection of a minor.
Quick Self-Check

If any of the following apply to you, please seek help.

Spending beyond your budget

Betting more after a loss

Hiding it from family and friends

Sleep or work is being affected

Betting with borrowed money

Learn more in the FAQ
Understand Your Risk Level
Safe Betting60%
Moderate Risk25%
High Risk15%

* Figures are estimates based on global gaming research.

Need Help?

The Bitjeli support team is available 24/7. Your privacy is fully protected.

[email protected]
Completely Confidential
Reaching out takes courage. We don't judge.
Protection Limits

Limits You Can Set on Bitjeli

Choose Your Own Level of Protection for Responsible Gaming

Limit Type Duration Takes effect Change
Deposit Limit Daily / Weekly / Monthly Instant 7 days (to increase)
Bet Amount Limit Per Bet / Daily Instant 7 days (to increase)
Loss Limit Daily / Weekly / Monthly Instant 7 days (to increase)
Session Time Limit Per Session Instant At Any Time
Cooling-Off 24 hours – 6 weeks Instant Upon Expiry
Self-Exclusion 30 days – Permanent Instant Upon Expiry / Permanent
FAQs

Responsible Gaming Q&A

Most Frequently Asked Questions by Bitjeli Members

Yes, your account balance is fully protected during self-exclusion. Even while your account is closed, your funds remain safe. Once the self-exclusion period ends, or upon your request, the balance can be withdrawn subject to verification.

Yes, reducing a limit or setting a new one takes effect immediately. However, increasing a limit is subject to a 7-day waiting period. This protects you from depositing more in the heat of the moment.

Yes. Through Bitjeli's cooling-off feature, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this period, login and betting will be disabled, and no promotional emails will be sent.

Email [email protected] immediately. Our team will review the account promptly and take the necessary action. Going forward, enable parental controls on the device and keep your password secure.

Setting limits won't affect your bonus entitlements. However, promotional offers cannot be claimed during a self-exclusion or cooling-off period. This is intentional — to protect you from temptation while you take a break.

Yes, Bitjeli automatically detects unusual betting patterns. If a member's behaviour raises concern, our responsible gambling team may reach out directly. This is about support — not punishment.
Get Started Safely

Join Bitjeli and Play Responsibly

Keep the fun, set the limits. Register for free and make use of our protection tools.

Register for Free Log In View FAQs
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