Privacy & Security

Bitjeli Privacy Policy — Your data is safe with us

This page clearly explains how carefully we handle the information you share with us at Bitjeli. No fine print, no complicated legal language — just a straightforward explanation of your rights.

Last Updated: January 2026 Version: 2.4
SSL Encryption
Your Data Is Never Sold
Fully in Bengali
GDPR Compliant

Why Your Data Is Safe with Bitjeli

We protect your privacy through both technology and policy

SSL Encryption

All your data is protected with 256-bit SSL encryption. From login to payment, every step is encrypted.

Secure Data Storage

User data is stored on secure servers. Firewalls and multi-layer security are in place to prevent unauthorized access.

No Data Shared with Third Parties

Bitjeli never sells your personal information to third parties, nor is it shared with advertisers.

Your Control

You have the right to update, delete, or export your data at any time — easily done through your account settings.

Cookie Transparency

We are fully transparent about which cookies we use and why. No unnecessary tracking cookies are used.

Breach Notification

In the event of a security breach, affected members will be notified by email within 72 hours.

1 What Information We Collect

We collect certain information when you register and use Bitjeli. This falls into two categories: information you provide directly, and information collected automatically.

The information you provide includes your name, mobile number, email address, date of birth, and documents required for identity verification (KYC). In accordance with the Bitjeli Privacy Policy, this information is used solely for account management.

Data Type When It Is Collected Purpose of Use
Name & Contact Information At Registration Account
Identity Document (NID/Passport) During KYC Verification Protection
Payment Information (Mobile Banking Number) At Transaction Payment
Device & Browser Information Per Session Security
Betting History & Activity Logs Per Bet Records
Location (Approximate) At Login Fraud Prevention
Voluntarily Provided Information
Bitjeli only asks for the information it needs. No unnecessary data is collected by force. If you choose not to provide certain information, some services may be limited as a result.
2 How Your Data Is Used

Bitjeli uses your information only for specific, legitimate purposes. Under no circumstances is your data used for anything else without your consent. We respect your privacy in full accordance with the Bitjeli Privacy Policy.

  • For account creation, verification, and management.
  • To process deposits, withdrawals, and transactions.
  • To detect fraud and unauthorized access.
  • To provide customer service and support.
  • To personalize the platform according to your preferences.
  • To meet legal requirements set by regulatory authorities.
  • For operating the Responsible Gaming program.
  • To send relevant promotions and bonus offers (with your consent).
Marketing Communications
You can unsubscribe from promotional emails or SMS at any time through your account settings. Core service-related messages cannot be opted out of.
3 How Long Your Data Is Retained

Bitjeli retains your information only for as long as necessary. Even after an account is closed, certain data may be kept for a defined period to meet legal requirements.

  • Active Account Data: Fully retained for the duration of the account.
  • After account closure: up to 5 years for legal compliance.
  • KYC documents: securely stored after verification and deleted when no longer needed.
  • Transaction Records: 7 years, in accordance with financial regulatory requirements.
  • Cookies and session logs: typically 30 to 90 days.
Request to Delete Data
Unless legally required to retain it, we are obligated to delete your data within 30 days of your request. Simply email our support team to submit one.
4 Who Your Data Is Shared With

Bitjeli never sells your personal information. However, limited data may be shared with trusted partners to operate the service — and only to the extent strictly necessary.

  • Payment Processors: Mobile Banking, Nagad, Rocket — to process transactions.
  • KYC Verification Provider: Secure third-party services for identity verification.
  • Cloud Services: For secure data storage and backup.
  • Legal Authorities: In compliance with court orders or government directives.

Every partner is bound by a strict confidentiality agreement and may not share your data with anyone else without Bitjeli's permission.

International Transfers
Even when data is transferred to another country, the same standard of protection is maintained. Bitjeli complies with international data protection standards.
5 Cookies & Tracking Technologies

Bitjeli uses cookies on its website and app to improve your experience. Cookies are small text files stored on your device that help the site remember your preferences.

  • Essential Cookies: To maintain your login session and ensure security.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To improve site performance.
  • Marketing Cookies: To display relevant advertisements (based on your consent).

You can block cookies through your browser settings, though doing so may limit certain features.

6 Your Rights

Under the Bitjeli Privacy Policy, you have certain fundamental rights that we fully respect. Your key rights are outlined below.

Your Privacy Rights at Bitjeli

You Are in Full Control of Your Data

Right to Access Your Data

You may request to view any information we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or outdated information. We will process the update within 7 business days.

Right to Erasure

Unless a legal obligation requires otherwise, you may request that your data be deleted after your account is closed.

Right to Data Export

You have the right to download all your data in JSON or CSV format.

Right to Object to Processing

You may object to the use of your data for marketing or profiling purposes.

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be temporarily suspended.

7 Children's Privacy

Bitjeli is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we discover that a minor's data has been collected by mistake, we will delete it immediately and close the account.

  • Age is verified at the time of registration.
  • Additional KYC verification may be requested in suspicious cases.
  • Parents who have concerns are welcome to contact our support team.
18+ Required
Registering with a false age is a violation of Bitjeli's Terms and Conditions. Such accounts will be permanently suspended and all balances may be forfeited.
8 Privacy Policy Updates

Bitjeli reserves the right to update this Privacy Policy when necessary. For any significant changes, we will notify members in advance.

  • At least 14 days' notice will be given before any major changes.
  • Notices will be sent via email or a banner on the platform.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • Archived versions of previous policies are available upon request.
  • The "Last Updated" date will always be displayed at the top of the page.
9 Contact & Complaints

For any questions, requests, or complaints regarding the Bitjeli Privacy Policy, please contact our data protection team. We typically respond within 72 hours.

  • Request to access or delete your data.
  • Privacy breach complaints.
  • Request to unsubscribe from marketing communications.
  • Request to update cookie consent preferences.
Data Protection Officer
For any privacy-related matters, email us at: [email protected] — use "Privacy Request" as the subject line.

Your privacy is guaranteed — join Bitjeli with confidence

Your information is secure. Register for free and enjoy a 100% bonus on your first deposit.

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